JOB DESCRIPTION for ORDER PROCESSING ASSISTANT

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Blessings International is a Christian 501(c)(3) non profit ministry that provides medicine, medical supplies, and other products to short-term medical mission teams serving the indigent in the United States and developing nations, full-time clinics and hospitals in developing nations, disaster relief, and other medical missionary needs, as well as Blessings own benevolent projects.
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The Order Processing Assistant serves an important role in the overall operation of the ministry. This position is a full-time position. The following is the minimum personnel requirements and expectations of job performances.
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1 Christian
1.1 Membership in good standing of a Christian church. Consistently participates in worship services, participates in the Christian life and witness of the church and lives a Christian lifestyle.
1.2 Christian overseas missionary experience with some business and/or medical components is preferred.
1.3 Relates well to Board members, employees, customers, and vendors, as well as individuals from various Christian denominations with whom the organization interacts.
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2 Education
2.1 High school diploma required, Associate degree preferred.
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3 Business experience
3.1 At least one year experience in a similar position.
3.2 Training and experience in computer usage including, but not limited to, word
processing, spreadsheets, databases and online databases.
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4 Reporting Relationships
4.1 The Order Processing Assistant reports to the Customer Service Manager.
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5 Order Processing Assistant Competencies
5.1 Serve as primary customer order entry contact.
5.2 Processes customer orders/changes/facilitate returns according to established department policies and procedures
5.3 Provide effective customer service for all external customers.
5.4 Provides timely feedback to the company regarding challenges, service failures or customer concerns
5.5 Provides timely and accurate information to incoming customer order status and product knowledge requests.
5.6 Provides review and verification of customer licensing and credentials.
5.7 Partners with the warehouse team to meet and exceed customer’s service expectations.
5.8 Serve as back-up on phones to the receptionist.
5.9 Prepares the following documents as requested by customers:
     5.9.1 Certificates of Analysis
     5.9.2 Gift Certificates
     5.9.3 Proformas
     5.9.4 Country Specific Proformas
     5.9.5 Certificate of Quality
     5.9.6 Other Documentation as Required
5.10 Prepares pick tickets for order fulfillment by warehouse team.
5.11 Contacts customers to pre-clear orders requiring shipping on pallets.
5.12 Contacts customers to pick up completed orders.
5.13 Serves as back-up for warehouse team.
5.14 Partners with the warehouse team to meet and exceed customer’s service expectations.
5.15 Serve as back-up for backorder processing.
5.16 Process customer backorders and communicate product availability (substitutes, expiration dates, out of stock, etc.) both internally and externally.
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6 Other Duties and Tasks
6.1 Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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It is the policy of Blessings International not to discriminate on the basis of race, color, national origin, sex, age or disability in admission and access to, or treatment or employment in its program or activities, as required by section 504 of the Rehabilitation Act of 1973, as amended, the American with disabilities Act, as amended (to the extent applicable to Blessings International), Title IX of the Educational Amendments of 1972, as amended, Title VII of the Civil Rights Act of 1964 as amended, and the Age Discrimination Act of 1975, as amended, and their implementing regulations.
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As a religious institution, Blessings International is permitted and reserves the right to prefer employees or prospective employees on the basis of religion.

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